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The hell of being an asylum seeker - Meet Sergey.

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  • The hell of being an asylum seeker - Meet Sergey.

    The hell of being an asylum seekerMeet Sergey. He's a doctor. He's also
    an asylum seeker who is forced to survive on £35 of Asda vouchers a
    week. Award-winning novelist Mark Haddon discovers the horror of being
    a refugee in the UK today

    The Observer/UK
    Sunday June 15 2008


    Last year Oxfam asked whether I'd visit one of the projects they help
    fund, then write about it for The Observer. It's exactly the kind of
    thing a liberal, Guardian-reading novelist should be doing. Except that
    I don't fly. Because I know with absolute certainty that I'll die in a
    fireball of aviation fuel shortly after take-off. And visiting one of
    the projects that Oxfam helps fund would doubtless mean landing at some
    jungle airstrip in a 30-year-old Tupolev, possibly dodging mortar
    rounds on the descent. The amount of Valium I'd have to take to get me
    there would probably eradicate all memory of the trip.

    So they put me on a bus instead. To Victoria. In London. So that I
    could visit the Migrants Resource Centre and meet a group of asylum
    seekers. Victoria not being Cambodia I wouldn't get much exotic local
    colour (run-down boarding houses round the corner from green squares
    ringed with large, cream Georgian town houses, if you're interested).
    But the bus was going to stay on the ground the whole way, which was
    good for me.

    I had a rough idea of what we'd be talking about. I knew a number of
    refugees who'd come to the UK in the past. And I knew something about
    the UK's current asylum system, from newspapers, from TV and from the
    radio. In particular I knew that it was neither generous nor efficient.
    But I'd never met anyone on the receiving end.

    Now I have. And nothing has made me this angry in a long time. We
    bellyache about the abuse of human rights overseas. But there are
    thousands of people living here, right now, in one of the richest
    countries in the world, forced to live in poverty. They are denied
    basic rights and services which the rest of us take for granted. And
    this is not an accident. This is government policy. And we should be
    ashamed of it.

    The first person I get to meet is Sergey. Sergey is a doctor from
    Armenia, 47 years old, a married man with two sons, aged 10 and 11.
    I've seen photographs of Sergey before we meet. He is square-jawed and
    good-looking, with close-cropped black hair. But the photographs were
    taken a year ago and when he comes into the room I don't recognise him.
    He has lost several stone. He walks slowly and has trouble breathing.
    Every so often he has to pause and gather his energy before carrying
    on. When he talks, however, his eyes light up. He is passionate and a
    lot funnier than most of us would be in his position. He is not only a
    good man, but good company, too. He apologises repeatedly for his poor
    English and tells me that he would not be here were it not for the
    kindness of the staff at the centre.

    This is his story.

    'When I was in Armenia I was very happy. Everything was OK for me, for
    my family, thank you God. I have a new car. In the city I have a good
    home. I have four hectares of land. I have horses. With my friends
    every week I have a picnic, a barbecue. I was lucky, lucky, lucky. I
    had popularity because I help many people to survive. It is my duty as
    a doctor. So everybody knows me. In the street they say, "Hello,
    Doctor." The police know me. They say, "Hello, Doctor." Even the
    Russian KGB, they say, "Hello, Doctor."

    'But after Soviet Union break up, there is life without law. There is
    mafia. There is killing, many times. My friends. My neighbours.
    Tomorrow maybe me.'

    Quite by chance Sergey was witness to the murder of a politician. He
    tells me the details but asks me not to print them in case it puts his
    family in danger.

    'Police officers, they come to me and ask what I see. I say nothing. I
    am afraid. I have wife and children. I cover everything up. After that
    my life was worst, worst, worst. My friends tell me, KGB looking for
    you. And if KGB want to kill you, they will kill you.'

    With the help of friends, Sergey managed to escape from Armenia hidden
    in a truck, sending his wife and children to stay with relatives. He
    reached England after nine days and assumed that he would finally be
    safe. He was refused asylum and became homeless.

    'I sleep in road. I sleep in park. In playground for children. And I
    catch this killer illness. One time, this person wake me up and say,
    "Hey, how are you doing?" I look down and see all this blood. Ambulance
    come and take me to hospital.'

    While sleeping rough, Sergey had contracted Hepatitis C, one of the 10
    per cent of sufferers who get the disease for unknown reasons, though
    living on the street cannot be good for anyone's health. He got no
    treatment and, as often happens, the disease led to cirrhosis of the
    liver. Sergey will be dead within two years. A transplant could save
    his life, but he doesn't qualify for one because of his asylum status.
    Eventually, Sergey found his way to the Hounslow Law Centre. They got
    him registered with the National Asylum Support Service. He was given a
    room in a shared house and seen by a doctor who told him he should eat
    three meals a day, with plenty of fresh fruit and vegetables. Sergey
    has to do this on £35 of vouchers each week. These have to be spent on
    food and basic toiletries and nothing else. They have to be spent in
    one supermarket and that supermarket is not allowed to give him any
    change. He is not allowed to earn any more money.

    Some time after he escaped from Armenia, Sergey's wife managed to get
    to Italy. She works as a cleaner there and lives in a single room with
    their sons. They are forbidden from visiting their father, and Sergey
    is forbidden from visiting them.

    Sergey could be saving people's lives. He is not asking for money. He
    wants to work. He is an innocent man who has committed no offence. His
    only mistake was to hope that when he reached the UK he would be
    treated like a human being.

    And Sergey is not alone. My host at the Migrants Resource Centre (MRC)
    is the indefatigable Nazek Ramadan, who herself fled the war in Lebanon
    in the mid-Eighties and runs many of the projects at the centre. Nazek
    is like a particularly efficient big sister, and when Sergey lists the
    people to whom he is most grateful over the past few years, Nazek comes
    in just behind God, and just in front of Mario Marin Cotrini, the MRC's
    legal adviser.

    The centre does exactly what it says on the tin. It offers refugees and
    asylum seekers advice, practical help, language lessons, a crèche,
    computer access and a place to meet other people in the same boat.

    Nazek and her colleagues, however, realise that one of the biggest
    problems asylum seekers have to face is the way they are portrayed in
    the media. Everyone I spoke to at the centre said they were treated
    well by the public until they admitted that they were asylum seekers.
    One of them said he was relieved when he became destitute because the
    public treated homeless people better than they treated asylum seekers.

    Most of those who write about asylum seekers have never met one. So
    Nazek set up a media group, in order that journalists could talk to
    asylum seekers, and asylum seekers who wanted a voice could talk to
    journalists.

    Nazek hasn't yet risked exposing the members of the group to anyone
    from the tabloid press, but they have had a fair number of cynics
    through their doors, all of whom have gone away converted, one of them
    so moved that they asked a homeless refugee to come and live in their
    spare room. Most of what we read and hear about asylum seekers is
    wrong. For a start, there is no such thing as a 'bogus' or 'illegal'
    asylum seeker, no more than there is a bogus or illegal mortgage
    seeker. Everyone has the right to apply for asylum. If they have a
    justified fear of persecution then the host country is obliged to
    protect them. This is set down in the 1951 UN Refugee Convention. No
    country has ever withdrawn from the convention.

    Consistently, however, the British government and its officials attempt
    to define its obligations to refugees as narrowly as possible.
    Sometimes they do this with breathtaking frankness, as in this refusal
    letter from the Home Office to an Algerian woman: 'You claim that you
    were ill-treated during detention, tortured and raped. The secretary of
    state does not condone any violations of human rights which may have
    been committed by members of the security forces... [but]... to bring
    yourself within the scope of the UN Convention, you would have to show
    that these incidents were not simply the random acts of individuals,
    but were a sustained pattern or campaign of persecution directed at you
    by the authorities.'

    It's worth reading that paragraph again. The Home Office is telling
    this woman that they don't care if she has been raped, tortured and
    imprisoned. It will help her only if she can prove that this was done
    repeatedly and according to some kind of plan.

    Sometimes the government mounts legal battles to rid itself of
    refugees, as it did recently when it was condemned by the UN for
    winning a high court case to return refugees to Baghdad and Basra,
    thereby setting a precedent for removing refugees to other war zones.

    Sometimes, the government alters the law itself to make it easier to
    remove asylum seekers. In 2004, for example, it became an offence for
    asylum seekers to fail to provide a proper immigration document to
    establish their identity and citizenship. This was hugely
    controversial. It is almost impossible to obtain a passport in
    countries such as Somalia, Afghanistan and Iraq. Many asylum seekers
    have no choice but to travel using false documents. And most have no
    knowledge of UK asylum law.

    The second person I talk to is Mariam from Ethiopia. Mariam does this
    rather unnerving thing that Philip Pullman's witches do. She's in the
    room for a good 10 minutes before I realise she's there. And it's not
    because she's shy and retiring, either, because when she finally
    appears from beneath her headscarf she radiates warmth. I suspect it's
    a combination of personal talent and a skill that's been acquired by
    all the asylum seekers I talk to, the ability to blend into the
    background, to become invisible, to avoid trouble.

    Mariam's daughters reached the UK long before she did and she spent the
    first few weeks in this country tracking them down, with help from the
    Red Cross. I ask her why the three of them chose to come here as
    opposed to anywhere else. 'Outside the UK, you ask people and they say
    the UK is the father of the world, the carer of the world.'

    After all she has been through, Mariam still thinks highly of this
    country. 'There are human rights here. There is democracy here. The
    government is also a good government. The law is good. But when they
    put it into practice...'

    The supposed reason for a tough asylum policy is to prevent the UK from
    becoming a soft option for people seeking asylum. But Mariam is no
    different from anyone else I talk to. She simply had no idea how asylum
    seekers were treated here. Just as you or I have no idea how asylum
    seekers are treated in Ethiopia, or Armenia. Neither Mariam nor Sergey
    came here expecting to be supported by the state. But neither did they
    know that the state would stop them working to support themselves. In
    truth, the numbers of asylum seekers who come to the UK, or to any
    other country, rises most dramatically when major conflicts erupt
    around the world, the break-up of Yugoslavia, for example, or the war
    in Iraq.

    Mariam found her daughters and applied for asylum. Soon after this she
    was told by the Home Office that she was being 'dispersed' to Glasgow
    with only one of her daughters. Dispersal is intended to be a way of
    sharing the job of housing asylum seekers among councils throughout the
    UK. But it is often used in a way that seems designed to make staying
    in this country as uncomfortable as possible.

    Mariam is not allowed to do paid work, but not working is clearly
    impossible for her and she devotes much of her time to voluntary
    organisations around London. She is also known as a source of good
    advice, and while we are talking a young man from Zimbabwe shows her
    his own letter from the Home Office saying that he, too, is being
    dispersed to Glasgow in two weeks' time. Mariam, being an indefatigable
    optimist, tries to get him to look on the bright side. Yes, it rains in
    Glasgow. It's cold. But the Scottish legal system is slightly less
    draconian and there are some activities laid on for asylum seekers. If
    you are positive you'll find people to talk to and things to do. Later
    in the day I find myself remembering this conversation when Nazek tells
    me about a string of attacks on asylum seekers in Glasgow over the past
    few years, including two separate murders.

    Mariam and I talk about politics and I ask who she'd vote for if she
    was eligible. She says, 'Labour. Because I am on the side of people, of
    the working class.' It sounds odd, coming from Mariam, because there is
    something of the old-fashioned conservative about her. As there is
    about Sergey. As there is about all the people I speak to. These are
    people who believe in the importance of family, of duty, of
    self-reliance, of hard work. I am reminded of Norman Tebbit saying, 'I
    grew up in the Thirties with an unemployed father... He got on his bike
    and looked for work, and he kept looking till he found it.' These
    people have done something a great deal harder than getting on their
    bikes and I can't help thinking that if they were a few shades whiter
    and born this side of the Channel then Norman Tebbit would hold them up
    as shining examples to the rest of us.

    Getting to the UK takes money. It takes connections. It takes
    determination. The sheer difficulty of the process acts as a brutal
    filter. These are not just ordinary people in trouble who deserve our
    sympathy. These are extraordinary people who have done something
    momentous to save their lives, or the lives of their families, and who
    deserve our admiration for it. Nazek sometimes looks around the room
    during classes and meetings and is amazed by the qualifications of the
    people she is looking at. There are journalists, dentists, engineers,
    teachers, civil servants. Some are homeless. All of them are
    desperately poor. None of them is allowed to work. Forget that they're
    human beings for a moment. In purely economic terms this is a
    ridiculous waste of money and skills.

    The third person I meet is Margaret. She is broken and sad and I feel
    bad that she's travelled across London leaving her children with a
    friend in order to see me. She is nervous and can't bring herself to
    meet my eye. She stares at her hands or glances over to Nazek for
    reassurance.

    I start by asking why she had to leave Uganda and I regret it
    immediately. It's a horrible story and she has to stop several times
    because she is crying. I tell her we can talk about something else, but
    she insists.

    I realise later what a stupid question it is. It's the one every
    refugee gets asked when they apply for asylum. It's the one asked in
    every newspaper article about the subject, every television report,
    every radio programme. Is this person's claim justified? Did these
    things really happen to them?

    You couldn't spend five minutes with Sergey, or Mariam, or Margaret
    without believing their stories. But to ask whether they might be lying
    is to miss the point. The point is this... Imagine what it must be like
    to live this kind of life, to leave everything behind, your job, your
    family, your home. To travel to Stuttgart in the back of a truck. Or
    Oslo. Or Rotterdam. Any place where you don't speak the language. You
    have no friends. You sleep in the street, or share a house with
    strangers who speak yet another language. Imagine living on £35 of Asda
    vouchers a week. Imagine not being able to see your family. Then ask
    yourself what kind of experience would make this kind of life
    preferable to going home?

    This is the situation in which asylum seekers find themselves. For
    those with children it is worse.

    In 2005, Margaret and her two children were taken to Yarl's Wood
    detention centre. Her youngest was a year old. 'They told me they were
    deporting me. I didn't know what was going on. My daughter was taken
    out of school. It was a very difficult time for us because they don't
    tell you when you are going to come out of detention. You have to
    communicate through a solicitor. It was like a prison. If you have kids
    it is difficult because you cannot go outside. They can only play in
    this one big room with everyone. But kids need to run around. They need
    their freedom.

    'There was no education and the food was really horrible. Burgers and
    chips almost every day. And it was served at one time, so if your child
    is sleeping they don't eat. And when my baby was sick I was not allowed
    to have Calpol in the room because they said I might kill him.'

    Margaret's lawyer applied for judicial review and after six weeks she
    was finally released. The following year she was detained again. By
    this time she was receiving psychiatric treatment. 'They came to my
    house very early in the morning and they packed everything I owned. I
    told them I was sick. They said, "We are not here for a joke." They
    took my kids to another room and called the police to help them take us
    to Harmondsworth detention centre. I was there for 10 days. They took
    my kids away and didn't say where they were taking them. Then they
    locked me up. They don't speak to you. They just bring you food. They
    think you can eat without seeing your children. I told them I wanted to
    see my children, but they would not talk to me.'

    Margaret was eventually told that she would be reunited with her
    children at Gatwick airport on the flight which was to take her back to
    Uganda. 'There were five big men and two women who came carrying my
    children. When we reach the plane I tell them I am not going. They
    start abusing me, using all kinds of words. They wanted to put
    handcuffs on me, but I refused. I was screaming and the kids were
    crying because they did not understand what was happening. One man got
    hold of my head and another sat on my back and forced me down. Then the
    pilot came and told them to offload me.'

    Pilots have intervened in this way on a number of occasions. Many
    people, when they are manhandled on to a plane, become distraught, as
    well you might if you were raped, tortured or imprisoned in the country
    you're being sent back to. But people who act in this way can be
    charged with various offences, resulting in criminal records which will
    seriously undermine any asylum claim.

    Margaret was put into a van and driven to a police station. 'I could
    not even sit because of the pain in my neck and my back. They were
    using all this kind of language: "You fucking idiot. Why did you refuse
    to go?" They said they would tell the police I had hit them. They said
    I would be arrested and get a criminal record. We got to the police
    station and they said I had assaulted them. But the police were so good
    to me. They said, "We are going to listen to both sides. And we have to
    take you to a hospital to get photographs of your injuries in case
    there is a court case."'

    Margaret and her children were taken back to Yarl's Wood and kept there
    for another four months. 'The place was so dirty. It was horrible. My
    kids used to cry. My daughter kept on asking when we would leave. I did
    not know what to tell her.'

    When she was eventually released Margaret was given accommodation by
    the National Asylum Support Service (NASS) and she found her daughter a
    place at a local school. NASS then told her they were going to move her
    to new accommodation in another borough. This would mean removing her
    daughter from school all over again. Margaret decided her daughter's
    life had been disrupted enough. So she and her daughters now live on a
    friend's floor.

    How did we end up treating human beings in this way?

    Mario, the MRC's legal adviser, came to the UK in 1978, with his wife
    and sister-in-law, after escaping from Colombia, where the government
    had 68,000 of its opponents behind bars. They were terrified and knew
    nothing about asylum law. All the immigration officials who dealt with
    their claim, however, were helpful, courteous and surprisingly
    knowledgeable about Colombian politics. The three of them were granted
    temporary admission. The following year they were given full refugee
    status. 'I can only be grateful to the UK for the protection offered to
    me and my family during those difficult days... After nearly 30 years
    here, I have two children and one granddaughter. We feel British. When
    I come back to the UK after visiting my elderly parents I always feel
    as if I am coming home.'

    Mario's is not an isolated case. I've spoken to a number of refugees
    who arrived in the UK 10, 15, 20 years ago. Most were impressed and
    surprised by the warmth of the welcome they received, and none of them
    went through the demeaning experiences that many of today's asylum
    seekers go through.

    What happened during those intervening years? Of course, there has
    always been racism and intolerance, but only in recent times have these
    sentiments been allowed to drive and shape official government policy.

    Most people don't know the number of refugees seeking asylum in this
    country (in 2007 there were 23,000; a tiny fraction of the 700,000
    people from overseas who were allowed to register for work in the UK).
    Most people don't know an asylum seeker. Most people can't point to a
    way in which the presence of asylum seekers has affected their lives in
    any way, for better or worse. Consequently the prejudice asylum seekers
    face is based on almost total ignorance.

    The government could change this. It could treat asylum seekers well
    and present this as a badge of national pride. It could let them work
    and celebrate their contribution to the economy. It would be cheaper.
    And it would have little effect on the numbers of people seeking asylum
    here.

    The government does not do it, in large part, because it wants to curry
    favour with the editors and readers of the tabloid press. And the Mail,
    the Sun, the Express, the News of the World, together with their
    competitors, have done more than any other body to stir up hatred of
    asylum seekers. Here is a tiny selection of 'asylum' headlines from the
    past 12 months: 'Asylum seekers turn to attacking Britain', 'Asylum
    rejects to get NHS for free', The Asylum Seeker Opera', 'Asylum per
    left in the UK to attack girl, 7' , '100 years to sort asylum', Now
    even yanks claim UK asylum'.

    It's not simply that many of the stories are false, and that most of
    them are deliberately misleading. It is the relentless negativity of
    the whole campaign. And the depressing fact that this is where the
    majority of people get their information about asylum seekers from.

    We have become so used to this kind of rhetoric that it seems almost
    normal. But turn the clock back 40 years and replace the words 'asylum
    seekers' with 'blacks', or turn it back another 30 and replace them
    with the word 'Jews', and you start to see how poisonous it really is.

    There have been a number of sympathetic headlines in the past year.
    Most of them sat above articles about Gurkhas who had been refused the
    right of resettlement in Britain, articles about interpreters working
    for the British army whose lives were in danger if they remained in
    Iraq, and articles about Al Bangura, who plays for Watford FC and was
    threatened with removal to Sierra Leone. All of these articles talked
    about injustice. All of them treated their subjects as honourable
    people. And all of them demonstrated how simple it is to transform an
    abstract hate figure into a living, breathing human being.

    At no point has the government made serious efforts to do something
    similar. On the contrary, it has consistently tried to keep the most
    influential tabloids onside. These papers would have us believe that
    this is a story of 'us' and 'them', of British citizens besieged by
    foreigners wanting a share of our hard-earned wealth. But there is no
    'us' and 'them'. There have been refugees coming to this country for as
    long as records have been kept: Huguenots, Jews, French Catholics,
    Russians, Poles, Hungarians, Ugandan Asians... If you can't find any in
    your family you're probably not looking hard enough.

    We forget about these people because yesterday's refugees no longer
    look like refugees. They're our neighbours, our colleagues, our
    grandparents, our in-laws.

    When I came home from my day at the Migrants Resource Centre I got out
    a large sheet of paper and wrote down the names of all my friends and
    family. Then I imagined an alternative world in which no one had ever
    been granted asylum in the UK. One by one, I began crossing people out.
    More than a quarter of them vanished. Most of them dead in
    concentration camps. Or unborn because their parents had died in
    concentration camps. Shortly after Sergey was told that he had a fatal
    illness he received a letter from the Home Office informing him that he
    was being removed from the country. The MRC got in touch to explain
    that he was seriously ill. The Home Office wrote back saying that this
    was no problem. They would provide a medical team to fly with him back
    to Armenia.

    Sergey was taken to Colnbrook detention centre where he was put in a
    room measuring 8ft x 12ft. He was locked up for twenty three and a half
    hours a day and let out for 30 minutes to exercise. There was a camera
    in one corner monitoring his movements.

    With only days to go before Sergey was put on a plane, Mario Marin
    Cotrini threatened the Home Office with judicial review and they
    released him.

    Until a couple of weeks ago, Sergey was living in a shared house with
    two other men. One of them had serious mental health problems. When
    this man received a letter saying that he was going to be evicted he
    became distraught and decided to set light to the house. This happened
    at night. Sergey was sleeping. He had been prescribed tranquillisers to
    help with the constant anxiety from which he suffers. Thankfully, being
    a doctor, he knew that the pills were bad for his damaged liver, so he
    refused to take them. Consequently, when he smelt smoke he woke up
    immediately and was able to get out of the house in time. He rang 999
    and two policemen arrived along with the fire engine. They asked him to
    come back to the station to answer a few questions. He was more than
    happy to help. They handcuffed him, locked him in a cell overnight and
    told him to report back with a solicitor.

    I ask Sergey what he wants from life. 'For myself I want to be kind. If
    you are cold I can give you this jacket. But this jacket, it is
    rubbish. If you say you need money I have no money to give you. What
    has happened to me? I try to be kind, to be kind, to be kind. I want my
    two sons learning that. To be kind. To be polite. To be gentlemen. I am
    their father, I am the head of the family, but I cannot help. I am like
    a dead man here.'

    Just before I leave the Migrants Resource Centre, Mariam comes up to me
    with a folder with all the certificates and awards she has received for
    her voluntary work. We look through them together. At the back of the
    file, however, are all her letters from the Border and Immigration
    Agency concerning the progress of her asylum case. I ask if I can read
    them. She tells me to go ahead. They are mostly boilerplate stuff,
    acknowledging the receipt of papers and informing her of delays. But I
    notice that at the bottom of every letter is a slogan written in
    capital letters: 'WORKING FOR A SAFE, JUST AND TOLERANT SOCIETY'.

    · The MRC publishes The New Londoners newspaper for Refugee Week, which
    starts tomorrow. For details, see www.migrantsresourcecentre.org.uk

    About this articleClose This article appeared in the Observer on Sunday
    June 15 2008 on p18 of the Comment & features section. It was last
    updated at 00:10 on June 15 2008.
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