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ARMENTEL OPENS CALL CENTER OF ARMECONOMBANK
Noyan Tapan
Oct 24, 2008
YEREVAN, OCTOBER 24, NOYAN TAPAN. An agreement on opening a call center
was signed between Armeconombank and ArmenTel company of VimpelCom
group of telecommunication companies on October 23. The Call Center
is a commercial center of providing phone services to the bank's
customers. It is the first one in Armenia and other CIS countries
serviced by VimpelCom. The agreement was signed by the chairman of
Armeconombank OJSC Board David Sukiasian and the director general of
ArmenTel CJSC Neycho Velichkov.
During a press conference after the agreement's signing, D. Sukiasian
said that it is for the first time in Armenia that a bank entrusts some
functions of its information system to another commercial structure
specialized in the ICT sector. According to him, the Call Center of
24-hour and free services will provide an opportunity to establish
closer relations between the bank and its customers. By dialling
6868 Armeconombank's customers can receive information about the
interest rates of the bank's credits and deposits, and the tariffs of
other banking services. It is also envisaged providing information on
accounts and delivering money transfer and foreign currency exchange
services starting from the first quarter of 2009. D. Sukiasian said
that the center was established based on studies of the Russian market
of call centers that has a 15-year history. This allows the bank to
classify the surveys by subjects and than to guide its strategy based
on it.
N. Velichkov in his turn announced that ArmenTel plans to open call
centers of international companies starting from 2009. In his words,
previously they used to open such centers in India and Eastern Europe,
whereas now the market of these services is being moved from Europe
to the East. In the opinion of ArmenTel's director, Armenia is an
excellent place for "call center" services because of Armenian young
people's knowledge of foreign languages and the favorable geographical
location of Armenia.
Noyan Tapan
Oct 24, 2008
YEREVAN, OCTOBER 24, NOYAN TAPAN. An agreement on opening a call center
was signed between Armeconombank and ArmenTel company of VimpelCom
group of telecommunication companies on October 23. The Call Center
is a commercial center of providing phone services to the bank's
customers. It is the first one in Armenia and other CIS countries
serviced by VimpelCom. The agreement was signed by the chairman of
Armeconombank OJSC Board David Sukiasian and the director general of
ArmenTel CJSC Neycho Velichkov.
During a press conference after the agreement's signing, D. Sukiasian
said that it is for the first time in Armenia that a bank entrusts some
functions of its information system to another commercial structure
specialized in the ICT sector. According to him, the Call Center of
24-hour and free services will provide an opportunity to establish
closer relations between the bank and its customers. By dialling
6868 Armeconombank's customers can receive information about the
interest rates of the bank's credits and deposits, and the tariffs of
other banking services. It is also envisaged providing information on
accounts and delivering money transfer and foreign currency exchange
services starting from the first quarter of 2009. D. Sukiasian said
that the center was established based on studies of the Russian market
of call centers that has a 15-year history. This allows the bank to
classify the surveys by subjects and than to guide its strategy based
on it.
N. Velichkov in his turn announced that ArmenTel plans to open call
centers of international companies starting from 2009. In his words,
previously they used to open such centers in India and Eastern Europe,
whereas now the market of these services is being moved from Europe
to the East. In the opinion of ArmenTel's director, Armenia is an
excellent place for "call center" services because of Armenian young
people's knowledge of foreign languages and the favorable geographical
location of Armenia.