Tweet
AMERIABANK RECEIVES CERTIFICATE OF COMPLIANCE WITH ISO 9001:2008 INTERNATIONAL STANDARD
/ARKA/
YEREVAN
April 22, 2009
Armenia's Ameriabank was granted on April 7 a certificate 01 100
051317 of compliance with the ISO 9001:2008 international standard
quality management requirements, the bank's press service reports.
TUV RHEINLAND GROUP, a Germany-based major international company,
awarded the bank the certificate.
Ameriabank was the first in the financial market of Armenia to receive
certificate of compliance with ISO 9001:2008 standard in a new edition.
For almost one year the Bank worked on the development and set up
of Quality management system in compliance with requirements of ISO
9001:2008 Quality management international standard. CSP Middle East
S.A.R.L. was hired as a consultant.
The relevant audit assessment was conducted in early March this
year. The certificate was issued based on positive audit conclusion
on compliance with the standard.
While introducing a system complying with ISO 9001:2008 Quality
management standard, Ameriabank has developed more than 65 business
processes covering not only service provision processes but also
adjacent processes, subject to regular supervision, evaluation
and improvement. The bank's guiding principle in the process of
establishment relations with the clients is clear identification of
the clients needs and provision of relevant services.
Considering net promotion score as the most essential indicator of
the bank performance evaluation, the bank was one of the first on the
financial market of Armenia to introduce net promoter score system
(NPS), which is currently successfully running.
To achieve more efficient quality management system application in
the bank, active measures are being taken to install one of the most
modern CRM (Customer Relationship Management) system. The system
will ensure a new approach to the client relationship management,
automation of all the business processes related to service provision,
which assumes clients relations quality upgrade and unique approach
in this area within Armenia.
Ameriabank CJSC is an investment bank offering corporate and limited
number of individual, banking services, by providing with a complete
package of banking solutions. The Chairman of the Board of Directors
of Ameriabank is Ruben Vardanian, and the Chairman of the Management
Board-General Director is Artak Hanesyan. Troika Dialog Group, one
of the largest Russian investment banking companies, is the strategic
partner of Ameriabank.
/ARKA/
YEREVAN
April 22, 2009
Armenia's Ameriabank was granted on April 7 a certificate 01 100
051317 of compliance with the ISO 9001:2008 international standard
quality management requirements, the bank's press service reports.
TUV RHEINLAND GROUP, a Germany-based major international company,
awarded the bank the certificate.
Ameriabank was the first in the financial market of Armenia to receive
certificate of compliance with ISO 9001:2008 standard in a new edition.
For almost one year the Bank worked on the development and set up
of Quality management system in compliance with requirements of ISO
9001:2008 Quality management international standard. CSP Middle East
S.A.R.L. was hired as a consultant.
The relevant audit assessment was conducted in early March this
year. The certificate was issued based on positive audit conclusion
on compliance with the standard.
While introducing a system complying with ISO 9001:2008 Quality
management standard, Ameriabank has developed more than 65 business
processes covering not only service provision processes but also
adjacent processes, subject to regular supervision, evaluation
and improvement. The bank's guiding principle in the process of
establishment relations with the clients is clear identification of
the clients needs and provision of relevant services.
Considering net promotion score as the most essential indicator of
the bank performance evaluation, the bank was one of the first on the
financial market of Armenia to introduce net promoter score system
(NPS), which is currently successfully running.
To achieve more efficient quality management system application in
the bank, active measures are being taken to install one of the most
modern CRM (Customer Relationship Management) system. The system
will ensure a new approach to the client relationship management,
automation of all the business processes related to service provision,
which assumes clients relations quality upgrade and unique approach
in this area within Armenia.
Ameriabank CJSC is an investment bank offering corporate and limited
number of individual, banking services, by providing with a complete
package of banking solutions. The Chairman of the Board of Directors
of Ameriabank is Ruben Vardanian, and the Chairman of the Management
Board-General Director is Artak Hanesyan. Troika Dialog Group, one
of the largest Russian investment banking companies, is the strategic
partner of Ameriabank.