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AMERIABANK RECEIVES CERTIFICATE OF COMPLIANCE WITH THE NEW INTERNATIONAL STANDARD ISO 9001:2008
ArmInfo
2009-04-22 13:45:00
Ameriabank has been granted certificate 01 100 051317 of
compliance with the ISO 9001:2008 international standard quality
management requirements. The certificate was awarded on April 7,
2009 by TUV RHEINLAND GROUP, a major international company based in
Germany. Ameriabank was the first in the financial market of Armenia
to receive certificate of compliance with ISO 9001:2008 standard in
a new edition, Ameriabank's press service told ArmInfo.
According to the press release, for almost one year the Bank worked on
the development and set up of Quality management system in compliance
with requirements of ISO 9001:2008 Quality management international
standard. CSP Middle East S.A.R.L. was hired as a consultant.
The relevant audit assessment was conducted in early March this
year. The certificate was issued based on positive audit conclusion
on compliance with the standard.
While introducing a system complying with ISO 9001:2008 Quality
management standard, Ameriabank has developed more than 65 business
processes covering not only service provision processes but also
adjacent processes, subject to regular supervision, evaluation
and improvement. The Bank's guiding principle in the process of
establishment relations with the clients is clear identification of
the clients needs and provision of relevant services. Considering net
promotion score as the most essential indicator of the bank performance
evaluation, the Bank was one of the first on the financial market
of Armenia to introduce net promoter score system (NPS), which is
currently successfully running.
To achieve more efficient Quality management system application in
the Bank, active measures are being taken to install one of the most
modern CRM system (Customer Relationship Management). The system
will ensure a new approach to the client relationship management,
automation of all the business processes related to service provision,
which assumes clients relations quality upgrade and unique approach
in this area within RA.
Ameriabank CJSC is an investment bank, which offers corporate, and
limited number of individual, banking services, by providing with a
complete package of banking solutions. The Chairman of the Board of
Directors of Ameriabank is Mr. Ruben Vardanian, and the Chairman of
the Management Board-General Director is Mr. Artak Hanesyan. Troika
Dialog Group, one of the largest Russian investment banking companies,
is the strategic partner of Ameriabank.
ArmInfo
2009-04-22 13:45:00
Ameriabank has been granted certificate 01 100 051317 of
compliance with the ISO 9001:2008 international standard quality
management requirements. The certificate was awarded on April 7,
2009 by TUV RHEINLAND GROUP, a major international company based in
Germany. Ameriabank was the first in the financial market of Armenia
to receive certificate of compliance with ISO 9001:2008 standard in
a new edition, Ameriabank's press service told ArmInfo.
According to the press release, for almost one year the Bank worked on
the development and set up of Quality management system in compliance
with requirements of ISO 9001:2008 Quality management international
standard. CSP Middle East S.A.R.L. was hired as a consultant.
The relevant audit assessment was conducted in early March this
year. The certificate was issued based on positive audit conclusion
on compliance with the standard.
While introducing a system complying with ISO 9001:2008 Quality
management standard, Ameriabank has developed more than 65 business
processes covering not only service provision processes but also
adjacent processes, subject to regular supervision, evaluation
and improvement. The Bank's guiding principle in the process of
establishment relations with the clients is clear identification of
the clients needs and provision of relevant services. Considering net
promotion score as the most essential indicator of the bank performance
evaluation, the Bank was one of the first on the financial market
of Armenia to introduce net promoter score system (NPS), which is
currently successfully running.
To achieve more efficient Quality management system application in
the Bank, active measures are being taken to install one of the most
modern CRM system (Customer Relationship Management). The system
will ensure a new approach to the client relationship management,
automation of all the business processes related to service provision,
which assumes clients relations quality upgrade and unique approach
in this area within RA.
Ameriabank CJSC is an investment bank, which offers corporate, and
limited number of individual, banking services, by providing with a
complete package of banking solutions. The Chairman of the Board of
Directors of Ameriabank is Mr. Ruben Vardanian, and the Chairman of
the Management Board-General Director is Mr. Artak Hanesyan. Troika
Dialog Group, one of the largest Russian investment banking companies,
is the strategic partner of Ameriabank.