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Mulberry - On The Payroll Of Armenia's Government Machinery

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  • Mulberry - On The Payroll Of Armenia's Government Machinery

    MULBERRY - ON THE PAYROLL OF ARMENIA'S GOVERNMENT MACHINERY

    ArmInfo
    2010-03-02 13:49:00

    ArmInfo. "Keep track of your letter" - such a heading appeared
    at the sites of several Armenian ministries. It allows not only
    to send letters or complaints but also follow the course of their
    consideration. The correspondence with citizens is coordinated by
    Mulberry electronic data management system (EDMS) which has already
    been functioning in 25 of 44 ministries of Armenia.

    Besides communication with citizens, the system also allows the
    state structures to contact with each other in a simplified way. The
    importance of this circumstance was emphasized by Armenia's Prime
    Minister Tigran Sarkisyan at today's presentation of the system.

    "Transfer of the state structures' correspondence into an electron
    format will make the state administration more efficient and
    productive. The new system will change the work of the state machinery
    and make it more transparent for those contacting it. Everyone will
    be able to keep track of his letter, application or complaint, which
    will be gathered in a common database", T. Sarkisyan said.

    As Head of Armenia's government machinery David Sarkisyan said, the
    correspondence, circulating in the system, will have legal force due
    to the attached authorized electron signature. "The Law On Electron
    Document and Electron Digital Signature has been acting in Armenia
    since 2005, however, for lack of the relevant institutes, there was
    not such a practice in Armenia. Electron Signature Certification
    Center is currently functioning in the country. This allowed the
    big taxpayers, even in 2009, to deliver declarations in electronic
    format", D. Sarkisyan said. One may keep track of his letter via a
    12-digit code which will be provided upon sending of the letter to
    one or another ministry. The management of the state structures will
    be able to keep track of timeliness of satisfaction of requests, as
    well as get acquainted with the opinions and conclusions the letter
    will be overgrown with as it is moved through the instances.

    According to D. Sarkisyan, the system is currently operating in 25
    of 44 government executive bodies, and it is scheduled to install
    the system in the rest ones till late 2011. The expenses for the
    programme installation and management, including retraining of about
    4,000 state civil servants and acquisition of a software license
    made up about $700,000 over 4 years. The programme was upported by
    the World Bank and EU.
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