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ONLY 40-50% OF ARMENIAN CONSUMERS AWARE OF THEIR RIGHTS - CONSUMER WATCHDOG
YEREVAN, March 14. / ARKA /. Only 40%-50% of Armenian consumers are
aware of their rights, according to Armen Poghosyan, head of the
Consumers' Association of Armenia.
Speaking at a news conference today he said although the awareness
of Armenian consumers about their rights rose sufficiently in recent
years, the current level is not sufficient because normally it should
be 80 percent.
According to him, consumers first need to know their basic rights and
services to which they can turn to for the protection of their rights.
"Basically, consumer complaints are about poor quality food and
clothing. People have problems when wanting to return low quality
goods," he said.
He explained that consumers can exercise their right to return or
exchange the purchased goods within 14 days and need also to preserve
cash register receipts as evidence.
He said citizens' complaints are very often disregarded and the
process of responding to these complaints is not monitored properly.
"I believe that all complaints must be systematized, and the most
serious of them be singled out and addressed," he said.
At the same time, Poghosyan said that over the past 20 years the
quality of food products and services has improved noticeably and
the personnel in supermarkets, stores and service sector has become
more friendly. According to him, the Association receives about 60
complaints a month. -0-
- See more at:
http://arka.am/en/news/society/only_40_50_of_armenian_consumers_aware_of_their_ri ghts_consumer_watchdog/#sthash.xZxaODCb.dpuf
YEREVAN, March 14. / ARKA /. Only 40%-50% of Armenian consumers are
aware of their rights, according to Armen Poghosyan, head of the
Consumers' Association of Armenia.
Speaking at a news conference today he said although the awareness
of Armenian consumers about their rights rose sufficiently in recent
years, the current level is not sufficient because normally it should
be 80 percent.
According to him, consumers first need to know their basic rights and
services to which they can turn to for the protection of their rights.
"Basically, consumer complaints are about poor quality food and
clothing. People have problems when wanting to return low quality
goods," he said.
He explained that consumers can exercise their right to return or
exchange the purchased goods within 14 days and need also to preserve
cash register receipts as evidence.
He said citizens' complaints are very often disregarded and the
process of responding to these complaints is not monitored properly.
"I believe that all complaints must be systematized, and the most
serious of them be singled out and addressed," he said.
At the same time, Poghosyan said that over the past 20 years the
quality of food products and services has improved noticeably and
the personnel in supermarkets, stores and service sector has become
more friendly. According to him, the Association receives about 60
complaints a month. -0-
- See more at:
http://arka.am/en/news/society/only_40_50_of_armenian_consumers_aware_of_their_ri ghts_consumer_watchdog/#sthash.xZxaODCb.dpuf