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Yerevan among top 5 cities on digital governance list
January 17, 2015 - 15:49 AMT
PanARMENIAN.Net - For the sixth consecutive time since 2003, a global
survey of city websites has identified Seoul, South Korea as the
top-ranked city in the performance of municipal e-governance. This
research study was conducted by the E-Governance Institute in the
School of Public Affairs and Administration at Rutgers
University-Newark.
The Global E-Governance Survey evaluates the status of e-governance in
the largest municipalities in 100 of the world's most "wired"
countries in terms of privacy, usability, content, services, and
citizen and social engagement, and ranks cities on a global scale.
Co-sponsored by the Public Technology Institute, the study lists the
following cities among the top 5 in digital governance: Seoul, New
York, Hong Kong, Singapore and Yerevan (Armenia).
Seoul retains its top ranking in municipal e-governance, similar to
the 2003, 2005, 2007, 2009 and 2011-12 survey results. As a direct
result of innovative uses of e-governance, Seoul continues to provide
its citizens with opportunities to participate in governmental
processes, including well-organized and systematic opportunities to
submit ideas and suggestions on proposed policies via policy forums.
This enables government administrators and elected officials to
respond directly to citizen initiatives when establishing public
policies. Seoul also ranked first in four of the five categories of
Privacy and Security, Content, Services, and Citizen and Social
Engagement. Seoul ranks third in Usability.
The City of New York is ranked second overall, reflecting its
significant effort to improve e-governance and provide efficient, and
effective government online. New York is also ranked third in
Services, fifth in Content, and seventh in Privacy & Security and in
Citizen & Social Engagement. Information and services are provided in
many convenient ways, and diverse social media are utilized by New
York to better engage citizens. In the third place is Hong Kong, which
has continually ranked in the top five positions since 2009.
Hong Kong provides an excellent example of using Apps to provide
information and services. Singapore ranks fourth overall and was also
ranked among top positions in our previous surveys. The website of
Singapore offers users an excellent online platform (eCitizen Portal)
for providing suggestions to government. This is followed by Yerevan
and Bratislava in the fifth and sixth positions respectively.
Although governments across the world increasingly offer their
services online, studies evaluating the performance of such online
services (broadly referred to as "e-governance") primarily focus on
federal, state, and local governments in the United States. Only a few
studies have produced comparative analyses of e-governance in
municipalities worldwide. This particular e-governance survey, first
conducted in 2003 and repeated in 2005, 2007, 2009, 2011-12, and
2013-14, represents a continued effort to evaluate e-governance in
large municipalities globally.
The study systematically utilizes the comprehensive Rutgers
E-Governance Performance Index by classifying 104 measures into five
categories: privacy, usability, services, content, and citizen and
social engagement. Evaluating each municipality's website in its
native language to examine how the local constituency perceives their
government online, the survey highlights the strengths and weaknesses
of each municipality in terms of the five subject areas and then ranks
the municipalities on an overall basis and within each category.
The e-governance study underscores the increased attention spent on
usability, as the percentage of cities with official websites
increased significantly around the world. Oceania was the top-ranked
continent, followed by Europe and Asia. The top-ranked cities for each
continent are Johannesburg (Africa), Seoul (Asia), Bratislava
(Europe), New York (North America), Auckland (Oceania), and Sao Paolo
(South America). Bratislava replaced Madrid as the highest-ranked city
for European municipalities, and New York switched places with Toronto
as the highest-ranked city in North America.
http://www.panarmenian.net/eng/news/187246/
http://spaa.newark.rutgers.edu/digital-worldwide-2013-14
From: Emil Lazarian | Ararat NewsPress
January 17, 2015 - 15:49 AMT
PanARMENIAN.Net - For the sixth consecutive time since 2003, a global
survey of city websites has identified Seoul, South Korea as the
top-ranked city in the performance of municipal e-governance. This
research study was conducted by the E-Governance Institute in the
School of Public Affairs and Administration at Rutgers
University-Newark.
The Global E-Governance Survey evaluates the status of e-governance in
the largest municipalities in 100 of the world's most "wired"
countries in terms of privacy, usability, content, services, and
citizen and social engagement, and ranks cities on a global scale.
Co-sponsored by the Public Technology Institute, the study lists the
following cities among the top 5 in digital governance: Seoul, New
York, Hong Kong, Singapore and Yerevan (Armenia).
Seoul retains its top ranking in municipal e-governance, similar to
the 2003, 2005, 2007, 2009 and 2011-12 survey results. As a direct
result of innovative uses of e-governance, Seoul continues to provide
its citizens with opportunities to participate in governmental
processes, including well-organized and systematic opportunities to
submit ideas and suggestions on proposed policies via policy forums.
This enables government administrators and elected officials to
respond directly to citizen initiatives when establishing public
policies. Seoul also ranked first in four of the five categories of
Privacy and Security, Content, Services, and Citizen and Social
Engagement. Seoul ranks third in Usability.
The City of New York is ranked second overall, reflecting its
significant effort to improve e-governance and provide efficient, and
effective government online. New York is also ranked third in
Services, fifth in Content, and seventh in Privacy & Security and in
Citizen & Social Engagement. Information and services are provided in
many convenient ways, and diverse social media are utilized by New
York to better engage citizens. In the third place is Hong Kong, which
has continually ranked in the top five positions since 2009.
Hong Kong provides an excellent example of using Apps to provide
information and services. Singapore ranks fourth overall and was also
ranked among top positions in our previous surveys. The website of
Singapore offers users an excellent online platform (eCitizen Portal)
for providing suggestions to government. This is followed by Yerevan
and Bratislava in the fifth and sixth positions respectively.
Although governments across the world increasingly offer their
services online, studies evaluating the performance of such online
services (broadly referred to as "e-governance") primarily focus on
federal, state, and local governments in the United States. Only a few
studies have produced comparative analyses of e-governance in
municipalities worldwide. This particular e-governance survey, first
conducted in 2003 and repeated in 2005, 2007, 2009, 2011-12, and
2013-14, represents a continued effort to evaluate e-governance in
large municipalities globally.
The study systematically utilizes the comprehensive Rutgers
E-Governance Performance Index by classifying 104 measures into five
categories: privacy, usability, services, content, and citizen and
social engagement. Evaluating each municipality's website in its
native language to examine how the local constituency perceives their
government online, the survey highlights the strengths and weaknesses
of each municipality in terms of the five subject areas and then ranks
the municipalities on an overall basis and within each category.
The e-governance study underscores the increased attention spent on
usability, as the percentage of cities with official websites
increased significantly around the world. Oceania was the top-ranked
continent, followed by Europe and Asia. The top-ranked cities for each
continent are Johannesburg (Africa), Seoul (Asia), Bratislava
(Europe), New York (North America), Auckland (Oceania), and Sao Paolo
(South America). Bratislava replaced Madrid as the highest-ranked city
for European municipalities, and New York switched places with Toronto
as the highest-ranked city in North America.
http://www.panarmenian.net/eng/news/187246/
http://spaa.newark.rutgers.edu/digital-worldwide-2013-14
From: Emil Lazarian | Ararat NewsPress