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HEADS OF HOTELS AND RESTAURANTS PASS TRAINING COURSES
Armenpress
YEREVAN, SEPTEMBER 22, ARMENPRESS: As part of events directed towards
the development of the tourism sphere in Armenia 23 senior officials
of hotels and restaurants in Yerevan and Armenian provinces passed a
6-day training courses within the framework of a program on teaching
international standards to people working in the service sector.
The training program has been organized by the USAID's Development
of Human and Institutional Potential program in close cooperation
with "Competitive Private Sector in Armenia" and with the financing
of USAID.
Anoush Yedigarian, the director of the Academy for Educational
Development (AED) Yerevan Office, which is carrying out the program,
said that for increasing the quality of services in hotels and
restaurants first of all it is necessary to establish an effective
control, that is to say, to create a body which will carry out the
control. According to her, it will be possible to make the work of
these bodies more effective by conducting discussions over "You
as a Leader," "Team Work," "Improvement of Work of an Official,"
"Improvement of Communication," "Time Management" etc. as well as
by holding practical studies.
For the implementation of the program a competition was announced
the winner of which has become the Educational Institute of American
Hotels and Hospitality Association. The institute is carrying out
trainings and is conducting qualifying exams around the world giving
the participants who pass them successfully special certificate of
"Qualified Leader of Hospitality".
Alexan Ter-Minasian, the director of "Berlin Guests' House" hotel
in Gyumri and participant of the program, said during the 5 days
of training they managed to learn important elements of effective
management which are simple and at the same time very useful.
An expert from the Educational Institute of American Hotels and
Hospitality Association Jennifer Calhun said that after the training
the participants will be more prepared. "It is also important for the
participants to assess what they know and what they think they know,"
said she, adding that the level of their preparedness and the results
of the training will be clear after the exams.
Armenpress
YEREVAN, SEPTEMBER 22, ARMENPRESS: As part of events directed towards
the development of the tourism sphere in Armenia 23 senior officials
of hotels and restaurants in Yerevan and Armenian provinces passed a
6-day training courses within the framework of a program on teaching
international standards to people working in the service sector.
The training program has been organized by the USAID's Development
of Human and Institutional Potential program in close cooperation
with "Competitive Private Sector in Armenia" and with the financing
of USAID.
Anoush Yedigarian, the director of the Academy for Educational
Development (AED) Yerevan Office, which is carrying out the program,
said that for increasing the quality of services in hotels and
restaurants first of all it is necessary to establish an effective
control, that is to say, to create a body which will carry out the
control. According to her, it will be possible to make the work of
these bodies more effective by conducting discussions over "You
as a Leader," "Team Work," "Improvement of Work of an Official,"
"Improvement of Communication," "Time Management" etc. as well as
by holding practical studies.
For the implementation of the program a competition was announced
the winner of which has become the Educational Institute of American
Hotels and Hospitality Association. The institute is carrying out
trainings and is conducting qualifying exams around the world giving
the participants who pass them successfully special certificate of
"Qualified Leader of Hospitality".
Alexan Ter-Minasian, the director of "Berlin Guests' House" hotel
in Gyumri and participant of the program, said during the 5 days
of training they managed to learn important elements of effective
management which are simple and at the same time very useful.
An expert from the Educational Institute of American Hotels and
Hospitality Association Jennifer Calhun said that after the training
the participants will be more prepared. "It is also important for the
participants to assess what they know and what they think they know,"
said she, adding that the level of their preparedness and the results
of the training will be clear after the exams.