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VIVACELL-MTS SERVICE CENTERS BECOME ONE-STOP SHOP FOR MANAGING ALL UTILITY BILLS
ArmInfo
2009-07-10 23:47:00
ArmInfo. VivaCell-MTS, a subsidiary of Mobile TeleSystems OJSC ("MTS"
- NYSE: MBT), announced the launch of a new, innovative and convenient
way of paying monthly utility bills.
VivaCell-MTS press-service told ArmInfo that from now on VivaCell-MTS
Service Centers become one-stop shop for managing all utility payment
bills.
The population of Armenia will be able to make payments for natural
gas, water, electricity and communication services at any VivaCell-MTS
Service Center. At the initial phase of the project, the service
will be introduced in 13 Service Centers of the Company. Further
on, the innovative service will be rolled out across whole Armenia,
and by the end of July, it will be available in 40 Service Centers
of VivaCell-MTS (19 in Yerevan 21 in all regions).
The new project of the Company, which is implemented in partnership
with Quadracom, one of the Company's electronic dealers, is aimed at
increasing customer satisfaction: both VivaCell-MTS subscribers and
non-subscribers will get a unique opportunity to receive multiple
services at one spot in more convenient and attractive environment,
with no need to access different locations for making utility
bill payments. The new system was introduced following pilot
implementation. Customer's feedback was very positive toward the
solution: they reported that the new system gives them control over
their time, as it helps tackle one of customers' biggest problems -
queues and waiting times.
"More than operator, that's what we promised and that's what we
aim every day at delivering. VivaCell-MTS is pleased to offer the
population of Armenia a new way to pay their monthly utility bills
that saves both their time and energy, and in a convenient advanced
setting. This newly-introduced system is a revolutionary approach
in customer experience as it enables us to offer the best possible
customer service to everyone who visits our service centers. Our
staff is committed to work to best serve our subscribers and others
seeking our services. The Company is always seeking improvements to
help increasing the customer satisfaction," commented VivaCell-MTS
General Manager Ralph Yirikian.
VivaCell-MTS will be monitoring customer satisfaction following the
introduction of the system. Processing of international remittances
is one of the many future perspectives to be opened in front of our
Customers through further expansion of the project.
ArmInfo
2009-07-10 23:47:00
ArmInfo. VivaCell-MTS, a subsidiary of Mobile TeleSystems OJSC ("MTS"
- NYSE: MBT), announced the launch of a new, innovative and convenient
way of paying monthly utility bills.
VivaCell-MTS press-service told ArmInfo that from now on VivaCell-MTS
Service Centers become one-stop shop for managing all utility payment
bills.
The population of Armenia will be able to make payments for natural
gas, water, electricity and communication services at any VivaCell-MTS
Service Center. At the initial phase of the project, the service
will be introduced in 13 Service Centers of the Company. Further
on, the innovative service will be rolled out across whole Armenia,
and by the end of July, it will be available in 40 Service Centers
of VivaCell-MTS (19 in Yerevan 21 in all regions).
The new project of the Company, which is implemented in partnership
with Quadracom, one of the Company's electronic dealers, is aimed at
increasing customer satisfaction: both VivaCell-MTS subscribers and
non-subscribers will get a unique opportunity to receive multiple
services at one spot in more convenient and attractive environment,
with no need to access different locations for making utility
bill payments. The new system was introduced following pilot
implementation. Customer's feedback was very positive toward the
solution: they reported that the new system gives them control over
their time, as it helps tackle one of customers' biggest problems -
queues and waiting times.
"More than operator, that's what we promised and that's what we
aim every day at delivering. VivaCell-MTS is pleased to offer the
population of Armenia a new way to pay their monthly utility bills
that saves both their time and energy, and in a convenient advanced
setting. This newly-introduced system is a revolutionary approach
in customer experience as it enables us to offer the best possible
customer service to everyone who visits our service centers. Our
staff is committed to work to best serve our subscribers and others
seeking our services. The Company is always seeking improvements to
help increasing the customer satisfaction," commented VivaCell-MTS
General Manager Ralph Yirikian.
VivaCell-MTS will be monitoring customer satisfaction following the
introduction of the system. Processing of international remittances
is one of the many future perspectives to be opened in front of our
Customers through further expansion of the project.