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ON THE INITIATIVE OF THE COUNTERPART INTERNATIONAL ORANGE EMPLOYEES HELD TRAINING COURSES FOR PUBLIC SECTOR EMPLOYEES
07-08-2013 17:01:49 | Armenia | Science and Technology
Yerevan, August 7, 2013
Customer Service training courses were held in Yerevan and Vanadzor
from July 29 till August 1 for the public sector employees, among them
employees of registry offices or village municipalities, librarians,
from different regions of Armenia. The training courses were held on
the initiative of the Counterpart International. The organization was
looking for a private company, distinguished for its high qualities
and skills of customer service, and Orange Armenia was selected as
the company to provide trainers for the mentioned courses.
Overall, 30 participants from Vanadzor, Sevan, Gavar, Alaverdi,
Akhtala, Dsegh, Nor Geghi and form other small and big settlements
of the regions of Armenia participated in the courses.
"Provision of high-quality customer service is one of our priorities,
and we are happy that Counterpart International as well thinks that we
are one of the companies with the best customer service in Armenia. We
are pleased to share our skills, and although the participants of the
courses do not represent the private sector, however, we are sure that
the knowledge gained during these courses will be helpful to them in
their day-to-day activities, as they are also dealing with a great
number of visitors every day," said Orange Armenia Sales Director
Arsen Hovhannisyan.
"Public service quality is a matter of importance all over the world
and not only in Armenia. By cooperating with a private company, we will
be able to give the public employees the service skills that we cannot
give them alone and neither can the state. We are grateful to Orange
for their readiness to participate in this project. We believe that
it's a good start, which will pave the way for our further long-term
cooperation," said Counterpart International Country Director Carel
Hofstra.
The results of the survey held after the courses showed that the
participants were quite satisfied with the courses and the quality of
the methodology and they were of the opinion that the topics chosen
for the courses were, indeed, necessary for them to handle their
day-to-day duties.
-ends-
- Science and Technology News from Armenia and Diaspora - Noyan Tapan -
See more at: http://www.nt.am/en/news/184861/#sthash.dBDdpkE1.dpuf
07-08-2013 17:01:49 | Armenia | Science and Technology
Yerevan, August 7, 2013
Customer Service training courses were held in Yerevan and Vanadzor
from July 29 till August 1 for the public sector employees, among them
employees of registry offices or village municipalities, librarians,
from different regions of Armenia. The training courses were held on
the initiative of the Counterpart International. The organization was
looking for a private company, distinguished for its high qualities
and skills of customer service, and Orange Armenia was selected as
the company to provide trainers for the mentioned courses.
Overall, 30 participants from Vanadzor, Sevan, Gavar, Alaverdi,
Akhtala, Dsegh, Nor Geghi and form other small and big settlements
of the regions of Armenia participated in the courses.
"Provision of high-quality customer service is one of our priorities,
and we are happy that Counterpart International as well thinks that we
are one of the companies with the best customer service in Armenia. We
are pleased to share our skills, and although the participants of the
courses do not represent the private sector, however, we are sure that
the knowledge gained during these courses will be helpful to them in
their day-to-day activities, as they are also dealing with a great
number of visitors every day," said Orange Armenia Sales Director
Arsen Hovhannisyan.
"Public service quality is a matter of importance all over the world
and not only in Armenia. By cooperating with a private company, we will
be able to give the public employees the service skills that we cannot
give them alone and neither can the state. We are grateful to Orange
for their readiness to participate in this project. We believe that
it's a good start, which will pave the way for our further long-term
cooperation," said Counterpart International Country Director Carel
Hofstra.
The results of the survey held after the courses showed that the
participants were quite satisfied with the courses and the quality of
the methodology and they were of the opinion that the topics chosen
for the courses were, indeed, necessary for them to handle their
day-to-day duties.
-ends-
- Science and Technology News from Armenia and Diaspora - Noyan Tapan -
See more at: http://www.nt.am/en/news/184861/#sthash.dBDdpkE1.dpuf